Form Center

Customer Satisfaction Survey

2. The Building Division is committed to providing high quality customer service. Please take a few minutes to tell us how well we are meeting your needs and how we can better serve you.

   The Building Division is committed to providing high quality customer service. Please take a few minutes to tell us how well we are meeting your needs and how we can better serve you.

6. Date of Service *
   Date of Service

   Date of Service

8. Type of Service*
   -- Select One --Residential BuildingCommercial BuildingLand Use DevelopmentCode EnforcementOther

9. Description of Service*

11. What is your role in the permit process?
    -- Select One --Home OwnerContractorSub-ContractorEngineerSurveyorArchitectRealtorOther

12. Other (please specify)

16. General Information
    Please indicate the extent to which you agree or disagree with the following statements about the service you received when conducting business with the Building Division.

    Please indicate the extent to which you agree or disagree with the following statements about the service you received when conducting business with the Building Division.

18. I was promptly greeted when I approached the counter.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

19. When discussing my project or my questions, staff genuinely cared about my project.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

21. When I contacted the department I got my questions answered within a reasonable amount of time.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

23. I am able to contact staff in the department when needed.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

25. Permit application fees were reasonable.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

27. The turnaround time (timeliness) of the permit process was within my expectations.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

29. Scheduling an inspection is easy.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

31. Upon receiving a correction notice, my inspector clearly explained why I did not pass and how to resolve the problem.

    1. Strongly Agree
    2. Agree

    1. Neither Agree or Disagree

    1. Disagree

    1. Strongly Disagree

35. Front Counter/Permit Intake
    On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received at the front counter.

    On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received at the front counter.

37. Knowledgeable staff

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

38. Courteous and respectful staff

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

39. Ability to help you solve problems

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

41. Timeliness of service

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

42. Consistant application of codes and standards

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

43. Overall Performance

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

45. Comments:

49. Plan Review/Permit Processing
    On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received during the plan review process.

    On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received during the plan review process.

51. Knowledgeable staff

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

52. Courteous and respectful staff

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

53. Ability to help you solve problems

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

55. Timeliness of Service

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

56. Consistant application of codes and standards

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

57. Overall Performance

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

59. Comments:

63. Inspections
    On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received during the inspection process.

    On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received during the inspection process.

65. Knowledgeable Staff

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

66. Courteous and respectful staff

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

67. Ability to help you solve problems

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

69. Timeliness of Service

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

70. Consistant application of codes and standards

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

71. Overall Performance

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

73. Comments:

77. Improvements

79. Would it be beneficial to have an option to pay for expedited plan review and bypass the other permits in the queue?

    1. Very Beneficial

    1. Somewhat Beneficial

    1. Not Very Beneficial

    1. Not Beneficial at All

81. Identify your preferred method for conducting expedited review. (You may select more than one option.)

    1. In house, during normal business hours.

    1. In house, outside normal business hours.

    1. By a third party review

83. Would it be beneficial to have an option to pay for after-hours inspections, weekend inspections or inspections with an appointment time?

    1. Very Beneficial

    1. Somewhat Beneficial

    1. Not Very Beneficial

    1. Not Beneficial at All

85. Would it beneficial to offer electronic permit submissions?

    1. Very Beneficial

    1. Somewhat Beneficial

    1. Not Very Beneficial

    1. Not Beneficial at All

87. Do you have any additional comments or suggestions on how your experience at the Permit Information Center can be improved?

91. Personal Information (Optional)

93. Name

94. Permit Number

96. Contact Email

98. May we contact you?
    -- Select One --YesNo

100. Thank you for your time in providing this valuable feedback. We look forward to constantly improving our service and hope to serve you again!

     Thank you for your time in providing this valuable feedback. We look forward to constantly improving our service and hope to serve you again!

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102. 1. Receive an email copy of this form.
103. Email address

     This field is not part of the form submission.

104. Submit

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