Customer Surveys

See what people are saying about us!

Since 2012, the BIPD has been sending out 20 surveys at random each month to individuals who had contact with a member of the department during the previous month.  The intent of the survey is to give the citizens we serve an opportunity to evaluate how we’re doing. Respondents are provided with a postage paid return envelope and survey answers are anonymous.  The response rate continues to be encouraging and we thank everyone who received a survey and took the time to respond. Your feedback helps us recognize our successes and identify areas that need improvement. Below are survey results to date:

2020 Customer Survey Results thru Q2*

2020 Customer Survey Results thru Q1

2019 Customer Survey Results Summary

2018 Customer Survey Results Summary

2017 Customer Survey Results Summary

2016 Customer Survey Results Summary

2015 Customer Survey Results Summary

2014 Customer Survey Results Summary

2013 Customer Survey Results Summary

2012 Customer Survey Results Summary

* In the second quarter of 2020, no surveys were mailed in May (based on April interactions) or in June (based on May interactions).  This was due in part to a reduced number of calls for service and a purposefully reduced number of self-generated interactions in response to the COVID-19 pandemic, although responses continued to arrive based on surveys sent earlier in the year.  The practice of mailing surveys began again in July.