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Customer Satisfaction Survey

  1. The Building Division is committed to providing high quality customer service. Please take a few minutes to tell us how well we are meeting your needs and how we can better serve you.

  2. Please indicate the extent to which you agree or disagree with the following statements about the service you received when conducting business with the Building Division.

  3. I was promptly greeted when I approached the counter.

  4. When discussing my project or my questions, staff genuinely cared about my project.

  5. When I contacted the department I got my questions answered within a reasonable amount of time.

  6. I am able to contact staff in the department when needed.

  7. Permit application fees were reasonable.

  8. The turnaround time (timeliness) of the permit process was within my expectations.

  9. Scheduling an inspection is easy.

  10. Upon receiving a correction notice, my inspector clearly explained why I did not pass and how to resolve the problem.

  11. On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received at the front counter.

  12. Knowledgeable staff

  13. Courteous and respectful staff

  14. Ability to help you solve problems

  15. Timeliness of service

  16. Consistant application of codes and standards

  17. Overall Performance

  18. On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received during the plan review process.

  19. Knowledgeable staff

  20. Courteous and respectful staff

  21. Ability to help you solve problems

  22. Timeliness of Service

  23. Consistant application of codes and standards

  24. Overall Performance

  25. On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the service you received during the inspection process.

  26. Knowledgeable Staff

  27. Courteous and respectful staff

  28. Ability to help you solve problems

  29. Timeliness of Service

  30. Consistant application of codes and standards

  31. Overall Performance

  32. Would it be beneficial to have an option to pay for expedited plan review and bypass the other permits in the queue?

  33. Identify your preferred method for conducting expedited review. (You may select more than one option.)

  34. Would it be beneficial to have an option to pay for after-hours inspections, weekend inspections or inspections with an appointment time?

  35. Would it beneficial to offer electronic permit submissions?

  36. Thank you for your time in providing this valuable feedback. We look forward to constantly improving our service and hope to serve you again!

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  38. This field is not part of the form submission.